Privacy Policy

Velvet Brush operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Velvet Brush is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with our store and the Services, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and other order-related details.

  • Financial information including payment card information, transaction details, form of payment, and payment confirmation.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including the items you view, add to cart, purchase, return, or exchange.

  • Communications including the information you provide when you reach out through our Contact option.

  • Device information including details about your device, browser, IP address, and network connection.

  • Usage information including how you interact with and navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you place an order, use the Services, or contact us through the Contact option.

  • Automatically through the Services via cookies and similar technologies.

  • From our service providers who assist in operating our store.

  • From partners or third parties who help deliver the Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, complete payments, manage your account, arrange shipping, handle returns, provide customer support, and improve your overall shopping experience.

Marketing and Advertising

To display promotions, product updates, and relevant offers based on your interactions with the store.

Security and Fraud Prevention

To protect against unauthorized or illegal activity and ensure a safe shopping experience.

Communicating With You

To respond to inquiries, provide support, and maintain our relationship with you through the Contact option.

Legal Reasons

To comply with applicable laws, legal requests, and to protect our legal rights.

How We Disclose Personal Information

We may share your personal information in the following situations:

  • With Shopify and trusted service providers who help operate our business.

  • With marketing partners for promotional purposes.

  • When you consent to the sharing of your information.

  • With affiliated businesses as part of normal operations.

  • During business transactions such as mergers or restructuring.

  • To comply with legal obligations.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through our store may be shared with Shopify and third-party providers in other countries as required to operate the Services.

To learn more about Shopify’s privacy practices, visit Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. Velvet Brush is not responsible for the privacy practices of these external sites.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal data from individuals under the age of majority.

Security and Retention of Your Information

While we take reasonable measures to protect your personal information, no system is completely secure. Information transmitted to us may not be fully secure while in transit.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or know your personal information

  • Request deletion

  • Request corrections

  • Request data portability

  • Manage communication preferences

You may exercise these rights through the Contact option available on our store.

Complaints

If you have concerns about how your personal information is handled, please contact us using the Contact option on our website.

International Transfers

Your information may be transferred and processed outside of your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any updates will be posted on this page with a revised date.

Contact

For any questions about this Privacy Policy, your privacy rights, or data concerns, please use the Contact option available on the Velvet Brush website.